Malayali Store
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Frequently Asked Questions
Everything you need to know about our support process.
How long does it take to resolve a complaint?
Most complaints are reviewed within 2 hours and resolved within 24 hours, depending on the OTT provider.
Will I get a refund or a replacement?
We always try a replacement first. If a replacement isn’t possible, we issue a refund within 3–5 business days.
What details do I need to submit?
Your name, WhatsApp number, Order ID, OTT platform, purchase date, issue type, and a clear description.
Can I track my complaint without an account?
Yes. Use your Order ID or WhatsApp number on the Track page to see the current status.
What if my issue is rejected?
You'll see a status of 'Rejected' with a reason in the notes. Contact us on WhatsApp for re-review.
Do you support all OTT platforms?
We support all major platforms including Netflix, Prime Video, Hotstar, JioCinema, SonyLIV, ZEE5, Aha, and more.
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